For the Live4Energy website, Base44 applications, enquiries, courses and consultations
Last updated 24 September 2026
About this policy
Live4Energy respects your privacy and is committed to handling personal information lawfully, fairly and transparently. This policy explains what information we collect through our website, contact forms, Base44 applications, HubSpot customer relationship management system, courses, events and consultations; why we use it; who may receive it; how long we keep it; and the rights available to you under UK data protection law.
This policy applies to adults who visit or contact Live4Energy, learners and practitioners, parents or guardians enquiring about services for children, clients, collaborators and users of Live4Energy applications. It should be read alongside any course terms, consent form, safeguarding information or cookie notice that applies to a particular service.
Who is responsible for your information
Live4Energy is the controller of the personal information described in this policy. This means we decide why and how that information is used.
Detail | Information |
Trading name | Live4Energy Training College / Live4Energy |
Data protection contact | Rachel Earing |
rachel@live4energy.co.uk | |
Telephone | 07495 020972 |
Business address | 39 Rudgwick Drive, Bury, BL8 1YA |
Legal status | Sole Trader |
ICO registration |
|
If another named organisation delivers a joint programme with us, the booking or programme information will explain whether that organisation is an independent controller or processes information on our behalf.
Information we may collect
Identity and contact information, such as your name, email address, telephone number, postal address and organisation.
Enquiry and communication information, including the content of contact forms, emails, calls, feedback and correspondence.
Booking, course and professional information, such as the programme selected, attendance, learning records, qualifications, CPD interests, practitioner details and certificates.
Account and application information, including login details, preferences, progress, entries or content you choose to add to a Live4Energy or TARC EFT application.
Transaction information, such as purchases, invoices, payment status and refunds. Payment-card information is normally handled by the relevant payment provider and is not intentionally stored by Live4Energy.
Technical and usage information, such as IP address, device and browser information, app activity, security logs, cookie choices and website analytics where enabled.
Marketing preferences, including whether you have asked to receive or stop receiving newsletters, updates and event information.
Photographs, audio, video, testimonials or research contributions only where these are collected for an agreed purpose and the relevant permissions have been obtained.
Sensitive information
Some therapy, wellbeing, accessibility or retreat enquiries may include health information, disability or neurodiversity information, emotional experiences, beliefs or other special category data. Please share only what is relevant. We will normally use this information with your explicit consent and for the specific service or adjustment you have requested. Where another legal condition applies, we will identify and document it. We do not use sensitive information for general marketing.
Children and young people
Some Live4Energy services, including ICU Academy programmes, may involve children. Enquiries, bookings and consent for children should be made by a parent, guardian, school or other authorised adult. We collect only the information reasonably needed to deliver the service safely, make agreed adjustments, communicate with the responsible adult and meet safeguarding or legal responsibilities. Children should not create an adult account or send sensitive information through a general contact form without appropriate adult involvement.
How and why we use personal information
Purpose | Typical lawful basis |
Responding to enquiries and discussing a requested service | Legitimate interests and steps requested before entering a contract |
Creating an account, processing a booking, delivering a course, app or consultation and providing support | Contract |
Keeping learning, attendance, certification, financial and business records | Contract, legal obligation and legitimate interests |
Sending service messages about bookings, access, timetable changes, safety or account administration | Contract or legitimate interests |
Sending optional newsletters, promotions and event updates | Consent where required; you can unsubscribe at any time |
Improving services, understanding general use, preventing misuse and maintaining security | Legitimate interests, subject to your cookie choices where applicable |
Handling complaints, protecting legal rights and complying with tax, safeguarding or regulatory duties | Legal obligation and legitimate interests |
Using relevant health, accessibility or other special category information | Normally explicit consent, plus an appropriate UK GDPR condition where required |
Publishing a testimonial, identifiable photograph, recording or personal contribution | Consent or another clearly agreed written permission |
Where we rely on legitimate interests, we consider the need for the processing, its likely effect on you and whether your rights override our interests. We do not make solely automated decisions that produce legal or similarly significant effects unless we tell you separately and provide the safeguards required by law.
Email updates and marketing
We may invite you to join the Live4Energy mailing list or continue receiving monthly updates. Marketing consent is optional and is not a condition of downloading the free TARC EFT App, making an enquiry or buying a course. Service communications that are necessary to deliver something you requested are separate from marketing. You can withdraw marketing consent at any time by using the unsubscribe link or contacting us. We may keep a minimal suppression record so that we can respect an unsubscribe request.
Cookies and similar technologies
Our website or applications may use essential cookies and local storage to provide security, remember settings, keep accounts working and deliver requested features. Analytics, advertising or other non-essential technologies should be used only after an appropriate consent choice has been offered. A separate cookie notice or consent tool should identify the technologies currently enabled, their providers, purposes and duration. You can change your browser settings, although blocking essential technologies may affect how the service works.
Who may receive your information
We do not sell personal information. We may share the minimum necessary information with trusted providers and recipients, including:
Base44, where it hosts or supports a Live4Energy application and its associated data.
HubSpot, where it provides contact management, forms, mailing-list management or communications services.
Website hosting, email, secure file storage, videoconferencing, learning-platform, analytics and technical-support providers used for the relevant service.
Payment, accounting and banking providers used to process transactions and maintain financial records.
Tutors, facilitators, venues or delivery partners where this is necessary for a programme and you have been appropriately informed.
Professional advisers, insurers, regulators, safeguarding bodies, law-enforcement authorities or courts where disclosure is necessary and lawful.
Providers acting on our instructions are expected to use personal information only for the agreed service and to protect it appropriately. Some providers may also act as independent controllers for their own activities; their privacy information will apply to those activities.
International transfers
Some technology providers or their subprocessors may process information outside the United Kingdom. Where a restricted international transfer occurs, we take reasonable steps to ensure that an appropriate legal safeguard is used, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses, together with relevant security and risk assessments where required. Further information about a particular transfer can be requested using the contact details above.
How long we keep information
We keep personal information only for as long as reasonably needed for the purpose for which it was collected, including legal, accounting, insurance, safeguarding and complaint-handling requirements. The periods below are our intended starting points and should be checked against Live4Energy’s contracts, insurer requirements and safeguarding policy before publication.
Record type | Intended retention approach |
General enquiries that do not become a booking | Up to 24 months after the last meaningful contact |
Client, course, attendance, CPD and certificate records | Normally up to 7 years after the service or learning relationship ends |
Financial and tax records | Normally 6 years after the end of the relevant financial year, or longer if legally required |
Marketing records | Until consent is withdrawn or the record is no longer useful; a minimal suppression record may be kept |
App account and user content | While the account is active and for a defined period after closure, unless a longer period is required or the user deletes content sooner |
Sensitive wellbeing or accessibility information | Only for as long as needed for the agreed service, safety, insurance or legal purpose |
Children and safeguarding records | In accordance with the applicable safeguarding policy, legal duties and insurer or commissioning requirements |
Security and technical logs | For a proportionate period based on security, troubleshooting and fraud-prevention needs |
How we protect information
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These may include access controls, strong authentication, secure platforms, restricted permissions, backups, staff or contractor confidentiality and appropriate procedures for managing incidents. No internet service is completely risk-free, so please avoid sending unnecessary sensitive information through general website forms or ordinary email.
Your data protection rights
Depending on the circumstances, you may have the right to:
ask for access to your personal information;
ask us to correct inaccurate or incomplete information;
ask us to erase information in certain circumstances;
ask us to restrict how information is used;
object to processing based on legitimate interests or to direct marketing;
receive certain information in a portable format;
withdraw consent at any time, without affecting earlier lawful use; and
raise a concern about automated decision-making where applicable.
To exercise a right, contact rachel@live4energy.co.uk. We may need to verify your identity and clarify the scope of your request. We normally respond within one month, although the law allows extensions for particularly complex requests. Rights are not absolute, and we will explain if an exemption applies.
Complaints
Please contact Live4Energy first so that we have the opportunity to address your concern. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. Visit www.ico.org.uk or telephone 0303 123 1113 for current contact information and guidance.
Third party links
Our website and applications may link to external websites, podcasts, payment services, social-media platforms or partner services. Live4Energy is not responsible for the privacy practices of independent third parties. Please read their privacy information before providing personal information.
Changes to this policy
We may update this policy when our services, technology providers or legal obligations change. The latest version should be published on the Live4Energy website with its revision date. If a change materially affects how existing information is used, we will provide an appropriate notice before the new use begins.